Monrovia, Liberia, November 12, 2026—Grand Bassa County Senator Gbehzohngar M. Findley is pushing the Liberian Senate to intervene in what he calls a growing consumer protection crisis — the expiration of purchased internet data and call credits, and the 20 percent charges on mobile money transfers.
In a formal communication to the Senate Plenary, Senator Findley raised alarm over practices reportedly being carried out by Orange Liberia and Lonestar Cell MTN, arguing that Liberian consumers are being forced to lose services they have already paid for.
He is calling for an urgent public hearing that would bring together the Ministry of Posts and Telecommunications, the Central Bank of Liberia, the Liberia Telecommunications Authority (LTA), and the management of the GSM companies.
According to Senator Findley, the hearing must answer three critical questions:
– What law or regulation allows telecom companies to expire data and airtime that customers have bought?
– Why should consumers lose access to services they have already paid for?
– How much do telecom companies benefit financially from expired balances?
The Grand Bassa lawmaker also wants the hearing to establish whether the LTA has the legal authority to stop the practice under existing laws, and what measures can be put in place to protect consumers from losing their purchased balances.
Senator Findley stressed that the issue goes beyond telecom policy, describing it as a matter of transparency, accountability, and stronger consumer protection for ordinary Liberians.
Following the reading of his communication by the Secretary of the Senate, Plenary mandated its Committee on Post and Telecommunications to review the matter and report back to the Senate next Thursday, November 19, 2026.
In his opening remarks at the Senate’s 45th Sitting of the 3rd Session of the 55th Legislature held in October, Senator Findley made a strong case for abolishing expiration dates on mobile data and call credit sold by GSM companies in Liberia.
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